1. Orders are accepted by phone +38096 777 81 20, as well as online on our website.
Reception of orders by phone is carried out from 11:00 to 18:00 daily.
Online order around the clock. We will contact you as soon as we receive information about your order.
2. Order correction:
If you need to make changes or cancel an order after it has been placed and paid for, you need to contact us by phone or email. Correction or cancellation of the order is possible only if it has not yet been prepared and sent to the delivery service.
If you pay the deposit within 14 days and do not pick up the item, your deposit will expire and the item will be put up for sale.
3. Exchange and return
All unused items can be exchanged and returned - defective (which is unlikely, as we carefully check the item before shipping) or if it is not exactly the size ordered, you can return it within 14 days.
If the product does not suit you, you can exchange it for a size larger/smaller (according to our dimensional grid of standard sizes), or return it within 24 hours from the date of receipt of the goods.
When returning goods by Nova Poshta, the delivery is paid by the buyer according to the NP tariffs.
Exchange or return is possible only for sizes XS, S for height 165 and 170, shipped within Ukraine.
4. Which items are NOT EXCHANGEABLE AND RETURNABLE:
Products are made according to individual measurements of the customer.
Swimwear, underwear, tops and similar products.
Overseas orders
5. Delivery and payment in Ukraine
Delivery in Ukraine is carried out using the NOVA POST service, on the website of which you can familiarize yourself with the terms and rates of cash on delivery and delivery.
Delivery is carried out from 2 to 3 business days, depending on the availability of goods. If the product is not in stock, it will be made especially for you from 3-10 days.
Payment on delivery
Payment on our website - (no commission)
You pay for shipping yourself, according to the tariffs of the new mail.
6. International shipping and payment
Delivery of orders to any country outside Ukraine is carried out by international carriers: international mail or EMS Post.
After sending the parcel, you will receive a message with a track code to track the parcel.
EMS international delivery takes about 10-15 business days (delivery to the place is carried out by EMS Post courier), international mail about 20-30 business days
International shipping cost is free. EMS delivery cost - 20$
Payment for the order, taking into account the current exchange rate.
100% payment
Production time depends on the volume of the order.
Foreign orders cannot be exchanged or returned.
Buying positions on the site is not available for the regions ₚRussia, Belarus and North Korea
Please be careful when placing an order!
If you have any questions, it's best to ask us first.
We will help make visiting our online store comfortable, and the purchased goods - joy and good mood!
Online payment security
The personal information you provide (name, address, phone, e-mail, credit card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our web server.
All transactions with payment cards take place in accordance with the requirements of VISA International, MasterCard and other payment systems. When transferring information, special security technologies for online card payments are used, data processing is carried out on a secure high-tech server of the processing company.